Medical Devices & Equipment
Resolve Medical Equipment Issues Faster with AI
Transform field service for complex, expensive medical devices with AI-powered resolution intelligence.
Critical Uptime
Human lives can be at risk when critical medical equipment is not available or working properly.
Scheduling
Medical equipment needs to be available 24/7. There is no good time to schedule repairs or reschedule patients.
Distributed Service
Support may take place in a busy hospital, urgent care or doctor office, mobile unit, or in-home.
Expensive Machines
Healthcare facilities rely on high-end equipment to deliver patient care and lose revenue when it’s offline.
Create Impactful Service Outcomes
Assist technicians with step-by-step resolutions to increase first time fix rates, shorten turnaround time, and reduce escalations to biomedical engineers.
Neuron7’s approach elegantly captures the expertise of top technicians. By blending AI predictions with expert curation, new hires perform at expert levels in weeks.
Find the optimum resolution path the first time to prevent unnecessary field visits, repairs, and parts wastage.
Guide technicians & customers to success across very complex issues via micro predictions at each step of the diagnostic process.
Go way beyond keyword search. Neuron7 understands context and points to exact answers to resolve issues quickly and increase CSAT.
Service Intelligence in 2 Weeks
Share your service challenges and goals. The Neuron7 team will help you identify how AI can drive the biggest outcomes.
Provide sample data and Neuron7 will give you issue and resolution predictions in two weeks.
Empower Your Teams with Neuron7
"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."
