BPOs & Speciality Service

AI for Specialty Field Service & BPO Helpdesks

When your entire business is increasing First Call Resolution, use service intelligence and AI to take productivity and efficiency to a new level.

Complex service environment created by numerous product models, each with specific components, errors, and resolutions.

Service productivity gets impacted by product configuration complexity and rate of change.

Mis-diagnosis is easy due to hardware, software, and firmware issues. Little tribal diagnostic knowledge–resolutions are logged, but not diagnostic proces.

Asset downtime and missed SLAs are expensive for customers. Hence Turnaround Time (TAT)/MTR are critical service metrics Neuron7 improves.

Infuse AI Throughout Your Service Journey & CX Systems

Create Impactful Service Outcomes with Neuron7

Neuron7 Service Intelligence Methodology

Activate a Neuron7 account, and start training Neuron7 AI. Begin seeing issue resolution predictions in two weeks. 

Plug-and-play setup – no complex data integration and preparation, no data engineering.  

Empower Your Teams with Neuron7

"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."