BPOs & Speciality Service
AI for Specialty Field Service & BPO Helpdesks
When your entire business is increasing First Call Resolution, use service intelligence and AI to take productivity and efficiency to a new level.
Complex service environment created by numerous product models, each with specific components, errors, and resolutions.
Service productivity gets impacted by product configuration complexity and rate of change.
Mis-diagnosis is easy due to hardware, software, and firmware issues. Little tribal diagnostic knowledge–resolutions are logged, but not diagnostic proces.
Asset downtime is very expensive for customers. Hence Turnaround Time (TAT)/MTR is a critical service metric in high-tech and medical devices.
Infuse AI Throughout Your Service Journey & CX Systems
Create Impactful Service Outcomes with Neuron7
Assist technicians with the optimal resolution path & content to shorten handle times, resolve more first calls, and free experts to work on complex cases.
Neuron7 Service Intelligence Methodology
Activate a Neuron7 account, and start training Neuron7 AI. Begin seeing issue resolution predictions in two weeks.
Plug-and-play setup – no complex data integration and preparation, no data engineering.