Discrete Manufacturing
Discrete Manufacturing Equipment Service Challenges
Leverage AI to provide superior service, minimize field service costs, and innovate new predictive service models.
Equipment downtime is the #1 source of customer dissatisfaction.
Prevent unnecessary field visits, repairs, and parts to reduce cost & risk. Remote diagnosis is the key.
Insights like Fault isolation are critical for margins, inventory management.
Industry moving towards Uptime-as-a-Service and Predictive Service models.
Create Impactful Service Outcomes with Neuron7
Assist technicians with the optimal resolution path & content to shorten handle times, resolve more first calls, and free experts to work on complex cases.
New hires perform at expert levels in weeks. Capture and share the expertise of top technicians at scale.
Prevent unnecessary field visits, unnecessary returns and repairs, parts wastage.
Guide technicians & customers to success across very complex issues via micro predictions at each step of the diagnostic process.
Go way beyond keyword search. Human-like diagnostic questions quickly guide customers to resolution, deflecting 1st calls and raising CSAT.
Neuron7 Service Intelligence Methodology
Activate a Neuron7 account, and start training Neuron7 AI. Begin seeing issue resolution predictions in two weeks.
Plug-and-play setup – no complex data integration and preparation, no data engineering.
See What Neuron7 Can Do For You...
"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."
