Medical Devices & High-Tech

Solve High-Tech & Medical Device Service Challenges With AI

Stop spending millions on incremental benefits. Transform Customer Service with AI and data-driven technologies.

Complex service environment created by numerous product models, each with specific components, errors, and resolutions.

Service productivity gets impacted by product configuration complexity and rate of change.

Mis-diagnosis is easy due to hardware, software, and firmware issues. Little tribal diagnostic knowledge–resolutions are logged, but not diagnostic proces.

Asset downtime is very expensive for customers. Hence Turnaround Time (TAT)/MTR is a critical service metric in high-tech and medical devices.

Infuse AI Throughout Your Service Journey & CX Systems

Create Impactful Service Outcomes with Neuron7

Neuron7 Service Intelligence Methodology

Activate a Neuron7 account, and start training Neuron7 AI. Begin seeing issue resolution predictions in two weeks. 

Plug-and-play setup – no complex data integration and preparation, no data engineering.  

See What Neuron7 Can Do For You...

"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."