Medical Devices & High-Tech
Solve High-Tech & Medical Device Service Challenges With AI
Stop spending millions on incremental benefits. Transform Customer Service with AI and data-driven technologies.
Complex service environment created by numerous product models, each with specific components, errors, and resolutions.
Service productivity gets impacted by product configuration complexity and rate of change.
Mis-diagnosis is easy due to hardware, software, and firmware issues. Little tribal diagnostic knowledge–resolutions are logged, but not diagnostic proces.
Asset downtime is very expensive for customers. Hence Turnaround Time (TAT)/MTR is a critical service metric in high-tech and medical devices.
Create Impactful Service Outcomes with Neuron7
Assist technicians with the optimal resolution path & content to shorten handle times, resolve more first calls, and free experts to work on complex cases.
New hires perform at expert levels in weeks. Capture and share the expertise of top technicians at scale.
Prevent unnecessary field visits, unnecessary returns and repairs, parts wastage.
Guide technicians & customers to success across very complex issues via micro predictions at each step of the diagnostic process.
Go way beyond keyword search. Human-like diagnostic questions quickly guide customers to resolution, deflecting 1st calls and raising CSAT.
Neuron7 Service Intelligence Methodology
Activate a Neuron7 account, and start training Neuron7 AI. Begin seeing issue resolution predictions in two weeks.
Plug-and-play setup – no complex data integration and preparation, no data engineering.
See What Neuron7 Can Do For You...
"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."
