Technology: Software, Hardware & Devices
Resolve Technology Service Issues Faster with AI
Transform support for software, hardware, and high-tech devices & appliances with AI-powered resolution intelligence.
Complex service environment created by numerous product models, each with specific components, errors, and resolutions.
Service productivity gets impacted by product configuration complexity and rate of change.
Mis-diagnosis is easy due to hardware, software, and firmware issues.
Asset downtime is very expensive for customers. Hence Turnaround Time (TAT)/MTR is a critical service metric in high-tech and medical devices.
Create Impactful Service Outcomes with Neuron7
Assist technicians with the optimal resolution path & content to shorten handle times, resolve more first calls, and free experts to work on complex cases.
Capture resolution steps as your experts resolve service issues in a continually learning resolution system of record.
Prevent unnecessary field service visits, repairs, and parts wastage.
Guide technicians & customers to success across very complex issues via micro predictions at each step of the diagnostic process.
Enable customers and agents to troubleshoot issues on their own by searching documentation and self-service portals.
Neuron7 Service Intelligence Methodology
Activate a Neuron7 account, and start training Neuron7 AI. Begin seeing issue resolution predictions in two weeks.
Plug-and-play setup – no complex data integration and preparation, no data engineering.
Empower Your Teams with Neuron7
"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."
