Your Resolution System of Record
“Within 2 weeks, our newest service techs were resolving complex issues 15% more effectively than our most seasoned staff.”
Collective Intelligence Across
Diagnose & resolve issues at every step of the customer service journey with Neuron7, a modular, cloud-based platform that extracts intelligence from your data and your people.
Neuron7 uses Artificial Intelligence (AI) and Natural Language Processing (NLP) to turn your data and expertise into service predictions and resolutions, working across data sources to find signals in structured and unstructured data, including telemetry and log file data.
Neuron7 unlocks tribal knowledge
across all service tiers, guiding
people to resolution in seconds.
integrates seamlessly with your existing
service systems, portals, and bots.
modules that meet your specific customer
Processing (NLP) and AI technology
captures and shares HOW issues are
resolved, leading to more efficient
and profitable customer service.
Neuron7 is fueled by your entire body
of customer service data, structured and
unstructured. It extracts information
automatically, without any data engineering
or data science on your part.
Service Intelligence Across Tiers
From self-service to call centers to field service, Neuron7 improves key metrics across channels. Capture tribal knowledge, deflect calls, reduce call handle time, and increase first time resolution with service intelligence that is integrated within your existing systems.
Neuron7 provides modular capabilities and flexible APIs, with solutions that adapt and scale along with your business:
N7 Diagnostic Intelligence
Help agents and field service technicians diagnose and resolve complex product issues with interactive resolution actions at every step, for every product.
Neuron7 provides a resolution system of record for devices, equipment, software, and other products that your experts continually (and easily) refine.
Elegantly capture tribal knowledge, at scale.
N7 Intelligent Search
Improve customer self-service (and help agents find answers) with AI-powered search that understands the context of each query and shows the most relevant results.
Neuron7 provides a custom Google-like search experience that finds answers in data and documents anywhere in your organization.
Identify gaps in your current knowledge base by analyzing searches that yield poor or no results.
N7 Service Predictions
Help agents triage service calls with issue classification and step-by-step resolution actions.
Neuron7 predicts the issue category, resolution steps, skills & parts needed, cost, time to fix, or other data that is important to your service organization, all within your existing CRM or service tool.
Reduce call handle time and increase first time resolutions.
N7 Automated Resolutions
Improve customer self-service success by providing immediate resolutions to issues within your existing chat or self-service portal.
With automated resolutions to common issues, you can increase customer satisfaction while deflecting calls to support.
Additional Services & Benefits
AI Data Readiness: Let us guide and partner with you to prepare your data for AI consumption. Our AI experts review your data structure and quality across data sources and provide recommendations to start improving your data right away.
Analytics: All Neuron7 solutions provide actionable insights for your service business. Identify your technician superheroes, analyze mean time to repair, and more.
See What Neuron7 Can Do For You
Contact us to for a product demo and a 2-week free AI readiness assessment: