Resolution Intelligence for Service
“Neuron7’s AI analyzes your service data to diagnose & resolve issues in seconds within your CRM, chat, or other existing workflow.”
Resolution Intelligence Across
Channels
Service Tiers
Engineering
Customers
Data Sources
The Enterprise
Understands Your Service Data
Neuron7’s AI analyzes manuals, KB articles, past cases, IOT device data, and any other structured or unstructured data.
Diagnoses & Resolves Issues
Neuron7 gives you accurate resolution intelligence within your CRM, conversational application, or any other existing workflow.
Continually Learns
Neuron7 learns as you use it, elegantly capturing expert knowledge. Your experts curate or override the AI at any time.
Designed for Complex Service
AI at scale for global teams with thousands of products including combinations of software, hardware, and firmware.
Solutions for Every Step of the Service Journey
N7 Intelligent Diagnostics
- Diagnose & resolve issues with 95%+ accuracy
- Guided step-by-step resolutions to complex issues
- Elegantly capture expert knowledge
N7 Intelligent Search
- Find information easily with search built for service
- Get the exact answer you need, not a list of links
- Identify gaps in your knowledge base
N7 ResolutionGPT
- Resolve issues in chat or a self-service portal
- Accurate, guided step-by-step resolutions
- Generative AI’s conversational capabilities
N7 Service Predictions
- Triage and route calls in seconds
- Identify issue type, skills & parts needed, time to fix
- Get links directly to resolution steps
“Within 2 weeks, new service technicians resolved complex issues
50% more effectively than our most seasoned staff.”
Learn More About AI for Service & Neuron7
Contact us to see a demo and talk about your AI strategy.