Insights & Industry Trends

How TransLogic stopped losing knowledge when their best technicians retired and what it means for every service org managing complex equipment

Learn how Swisslog Healthcare’s TransLogic optimizes efficiency in field service with AI. In this Q&A, Field Service Supervisor Kevin Williams shares insights on the impact of Service Resolution Intelligence.

Discover how Translogic's tech support team uses AI from Neuron7 to troubleshoot faster, share resolution knowledge, and improve customer service.

Insights from our workshop at Field Service Next West in San Diego with Phil Ammon, Director of Service & Standards at Hach and Brian Bachofner, SVP Marketing at Neuron7.

Neuron7 announces three major additions to its Resolution OS platform: a Predictive Service Agent, a Low-Code Agent Builder, and the industry's first AI-Readiness Score. Together, they mark a decisive shift from reactive troubleshooting to predictive service intelligence — validated by NCR Atleos's 5.8 million hours of additional ATM uptime delivered in 2025.

Neuron7 joined service leaders in San Diego to share proven strategies for resolving issues faster, embedding AI into workflows, and scaling knowledge for global medical device service teams.

AI-guided troubleshooting is a resolution system that diagnoses issues and guides users to a fix, not just a relevant article. Learn why the shift from retrieval to decisioning changes service economics.

With a lean team supporting over 2,700 hospitals, TransLogic needed a way to capture knowledge, train new techs fast, and reduce warranty costs. VP of Customer Care, Dave Hartley, shares how AI helped them hit all three.

Learn which trends matter and where to find medical device service leaders sharing real results.