Diagnose & Resolve Issues in Seconds.
AI-generated resolution intelligence that helps the most complex service organizations resolve issues accurately, at scale.
Featured Solution:
ResolutionGPT
Accurate generative AI for complex service environments
Customers Improving Outcomes in Support Field Service Self Service Engineering
End-to-End Resolution Intelligence
Find Answers Easily
Get the exact answer you need to resolve a service issues and the exact page in a manual or knowledge base article, not just a list of links.
Triage & Route Calls
Get accurate symptom codes, issue categories, time to fix, and skills & parts needed in seconds, within your CRM or any existing service workflow.
Resolve Complex Issues
Help field service and technical support resolve issues for the most complex equipment, devices, and other products with step-by-step guidance that learns as you use it.
Capture Expert Knowledge
Get a collective intelligence repository that continually learns as you use it, with AI predictions that you can curate or override at any time.
Unlock Unstructured Data
Use AI to extract knowledge about how issues are solved. Product manuals, past cases, knowledge base articles, and cheat sheets contain insight to improve overall service quality.
One Solution for All Service Tiers
Self Service
Resolve issues instantly
Deflect calls
Light-years ahead of search
Increase self-service ROI
Call Centers
First call resolutions
Average call handle time
Accurate triage
Customer satisfaction (CSAT)
Field Service
First time fix rate
Uptime & turnaround time
Reduce parts wastage
Mean time to resolution (MTTR)
Engineering
Reduce support interruptions
Increase R&D velocity
Machine-to-machine support
Neuron7 Improves Service Metrics
"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."
