Diagnose & Resolve Issues in Seconds.

AI-generated resolution intelligence that helps the most complex service organizations resolve issues accurately, at scale.

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Accurate generative AI for complex service environments

Customers Improving Outcomes in Support Field Service Self Service Engineering

Swisslog Healthcare
TK Elevator

End-to-End Resolution Intelligence

Find Answers Easily

Get the exact answer you need to resolve a service issues and the exact page in a manual or knowledge base article, not just a list of links. 

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Triage & Route Calls

Get accurate symptom codes, issue categories, time to fix, and skills & parts needed in seconds, within your CRM or any existing service workflow.

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Resolve Complex Issues

Help field service and technical support resolve issues for the most complex equipment, devices, and other products with step-by-step guidance that learns as you use it.

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Capture Expert Knowledge

Get a collective intelligence repository that continually learns as you use it, with AI predictions that you can curate or override at any time.

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Unlock Unstructured Data

Use AI to extract knowledge about how issues are solved. Product manuals, past cases, knowledge base articles, and cheat sheets contain insight to improve overall service quality.

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One Solution for All Service Tiers

Self Service

Resolve issues instantly
Deflect calls
Light-years ahead of search
Increase self-service ROI

Call Centers

First call resolutions
Average call handle time
Accurate triage

Customer satisfaction (CSAT)

Field Service

First time fix rate
Uptime & turnaround time
Reduce parts wastage
Mean time to resolution (MTTR)


Reduce support interruptions
Increase R&D velocity
Machine-to-machine support

Neuron7 Improves Service Metrics

"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."