Diagnose & Resolve Issues in Seconds.
Neuron7 creates a resolution system of record to guide agents, technical support, and field service teams through every issue.
Next Event:
Field Service Medical, Feb. 27-28 in San Diego
Customers Improving Outcomes in Support Field Service Self Service Engineering
End-to-End Resolution Intelligence
Enable Customer Self-Service
Help customers resolve issues. AI-powered search points to an exact answer and the exact page in a knowledge base article. Simple issues in chat are resolved automatically.
Assist Support Agents
Help call center agents triage and route calls. Neuron7 accurately predicts issue category, skills & parts needed, and time to fix. View step-by-step resolutions in your existing CRM.
Empower Field Service Teams
Help technicians repair complex equipment and devices. Neuron7’s AI provides step-by-step guidance to resolve issues quickly, accurately, and without using unnecessary parts.
Capture Expert Knowledge
Neuron7 creates a resolution system of record that continually learns as your experts use or override its AI predictions. Enable new team members to perform like experts.
Unlock Unstructured Data
Use AI to extract knowledge about how issues are solved. Product manuals, past cases, knowledge base articles, and cheat sheets contain insight to improve overall service quality.
One Solution for All Service Tiers
Self Service
Resolve issues instantly
Deflect calls
Light-years ahead of search
Increase self-service ROI
Support Centers
First call resolutions
Average call handle time
Accurate triage
Customer satisfaction (CSAT)
Field Service
First time fix rate
Uptime & turnaround time
Reduce parts wastage
Mean time to resolution (MTTR)
Engineering
Reduce support interruptions
Increase R&D velocity
Machine-to-machine support
Neuron7 Improves Service Metrics
"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."
