Diagnose & Resolve Issues in Seconds.

AI-powered service intelligence to help customers, agents, and field service technicians find answers and resolution steps at scale.

Webcast: Transform Every Step of the Service Journey with AI
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Customers Improving Outcomes in Support Field Service Self Service Engineering

End-to-End Service Intelligence Platform

Deliver More First Call Resolutions

AI guides agents and technicians turn-by-turn down resolution paths for simple and complex issues, while predicting root cause, skills, parts, and cost to fix.​

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Capture Tribal Knowledge at Scale

Blend AI predictions with knowledge from experts in a continually learning platform. Enable your newest team members to immediately perform as well as the experts.

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Increase Self-Service Success with AI & NLP

Deflect calls and delight customers by helping them find answers, not a list of documents with matching keywords.

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Get AI Predictions at Each Diagnostic Step

Even with 1000s of agents, 1000s of product configs, and 1000s of resolutions, AI-powered Diagnostic Intelligence finds the resolution paths with the best outcomes and guides people to success quickly and repeatedly.

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Unlock the Power of Your Unstructured Data

Extract actionable insights from your entire body of customer interactions, product manuals, technician notes, and knowledge base articles.

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One Solution for All Service Tiers

Self Service

Resolve issues instantly
Deflect calls
Light-years ahead of search
Increase self-service ROI

Support Centers

Call deflection
First call resolutions
Average handle times
Accurate triage

Field Service

First-time fix
Uptime & turn-around time
Reduce parts wastage
Isolation/Resolution time

Engineering

Reduce support interruptions
Increase R&D velocity
Machine-to-machine support

See What Neuron7 Can Do For You...

"Within 2 weeks, our newest service techs were resolving complex issues
15% more effectively than our most seasoned staff."