AI TROUBLESHOOTING FOR SERVICE TEAMS

Resolution
Pathways

Transform static knowledge into dynamic, real-time resolutions with AI-guided pathways that adapt like a navigation app, offering expert guidance at every turn.

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From Chaos to Clarity

Unlike generic AI or Knowledge Bases focused on knowledge retrieval,
Resolution Pathways turns manuals, knowledge articles, and troubleshooting steps into explainable, dynamic AI that delivers guided workflows and troubleshooting for your most complex equipment.

Before: Scattered Knowledge

After: Resolution Pathways

Built-in decision paths for complex issues

A flow chart being edited by a subject-matter-expert in seconds

Step-by-step diagnostic guidance, like GPS for service

Skip outdated knowledge articles and clunky AI-chats. Instead, follow interactive, step-by-step guidance that adapts in real time and is accessible where you need it.

Role-based and experience-aware guidance

Resolution Pathways adjust based on technician role, experience level, and context. Proven resolution patterns surface automatically, including the next likely issue, so every technician follows the right path.

Paired with Intelligent Search, technicians get both structured guidance and precise knowledge retrieval in a single workflow.

Learn more about Intelligent Search

Convert technical docs into structured resolution paths

Turn thousands of technical manuals into pathways in minutes. AI automatically compiles scattered data into clear resolution steps, decision points, and rich media.

Measure and improve every resolution path

Every step generates structured performance data, so you can see where technicians succeed, where cases stall, and which pathways need refinement.

Insights from the Service Insights Engine continuously improve resolution accuracy and speed.

Learn more about Service Insights

Turn complex cases into structured, repeatable resolutions

The ultimate explainable AI

AI Search tools aren't made for complex issues, we are. Our purpose-built AI and DSLMs can handle simple to complex cases and learns as it goes.

Learn what works, at scale

When a new resolution works in one region, Resolution Pathways structures it into a reusable pathway. Localized, validated, and distributed globally.

Easily create knowledge

Most AI is all about knowledge retrieval and curation. Resolution Pathways creates real-time insights that you can published at scale.

Close the loop with product

Gain instant data-driven product feedback on emerging issues and root causes to prioritize fixes and ensure continuous service improvements.

G2 Customer Reviews

Explore our customer stories

See customer stories

By providing real-time, interactive guidance, our teams can have significant improvements in resolution times and customer satisfaction. Using Resolution Pathways, we achieve faster technician onboarding and earlier successful contributions.

Sarah Rose

VP Global Services

INTEGRATIONS

Seamlessly integrated in the day in the life

Get accurate resolutions and answers within your existing service workflows, where your teams need it.

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Seamless Integration

Take your service platform to the next level.

Neuron7 integrates within your existing service environment.

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Neuron7 customers transforming service with AI

Frequently asked questions

What is a Resolution Pathway?

A Resolution Pathway is a guided workflow for technical troubleshooting that turns 1000's of technical documents and static knowledge into interactive, AI-driven resolution steps. Like a navigation app, they provide seamless, step-by-step instructions while continuously learning from service team input.

What makes Resolution Pathways unique?

Unlike generic AI focused on chatbots, or simple knowledge retrieval, Resolution Pathways turn static manuals into explainable, dynamic AI that delivers 90%+ accurate, easy-to-follow diagnostics for your most complex equipment.

How is Resoluiton Pathways different than knowledge base software?

Knowledge base software has failed to improve productivity due to the time it takes to create articles and tend to get outdated with time. In contrast, Resolution Pathways is a powerful companion to search, offering detailed, step by step instructions that guide technicians through every phase of the resolution process

See Resolution Pathways in action

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