Service Resolution Intelligence
A maze of messy data and retiring experts fuels resolution bottlenecks. Neuron7 delivers 90% accurate, real-time resolutions with domain-specific AI
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Reimagine Service with AI
Resolving customer issues is a struggle because knowledge is spread across vast data sources and in the minds of individuals. Purpose-built Service AI solves this problem.
A single system of intelligence brings together knowledge at scale from thousands of sources like cases, knowledge articles, manuals to deliver precision search at 90% accuracy.
Visual Al that guides your teams from tier 0 to tier 4 through resolutions with best next steps (like a navigation app) all inside your existing workflows.
Dynamic, real-time knowledge that limits the burdens on your SMEs to create and maintain knowledge, and scales new employees up to experts fast
Neuron7 Customers
The reaction has been wonderful. By integrating the solutions into our service delivery platforms, we get better customer service, more efficiency, and happier employees.
The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds.
Our technicians are really enjoying the fact that they have it on their phone and in the platform they already use. Now information is just in a much easier format for them to get to. That’s been the sentiment from the field, ‘you’ve made my life easier, so thank you’.
The team at Neuron7 said, ‘let’s work with you to make this happen’. And that continues to this day. This is not just off-the-shelf products or static algorithms. It truly is a collaborative effort.
Bill Girzone, SVP, Global Field Services, discusses how NCR Atleos works with Neuron7.ai to realize significant reductions in call handle times, the importance of time to value, finding a true partnership in AI for customer service, and more.
A Single System of Service Intelligence
Shift left and enable service and engineering collaboration with unmatched accuracy based on collective intelligence.
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- Automate Resolutions
- Enable Self-Service
- Faster Resolutions
- Accurate Resolutions
- Parts and Skills
- Next likely error
- Service Insights
- Optimized Resolutions
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