AI ANALYTICS for service teams

Service
‍Insights

Service Insights reveals what’s emerging, why it matters, and what to do next. Service leaders can move from reactive firefighting to predictive, data-driven decisions.

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Service Data is Holding You Back

_{Key Service Insights are Hidden in Your Data}

_{Asset & Product Issue Patterns Often Overlooked}

_{Most BI & Analytics Rely on Historic Performance Only}

_{How Neuron7 Helps}

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AI That Sees What Others Miss

Service Insights uncovers hidden patterns in your service data. It turns past resolutions, product signals, and technician behavior into predictive intelligence for faster, better decisions.

From Data to Direction

Learn from your service data to spot trends early and deliver real-time insights where they’re needed. Capture patterns across tickets, parts, and technician actions to detect risks, highlight changes, and guide your next move without digging through reports.

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TRANSFORMING SERVICE

The Ultimate Guide to AI for Complex Service

Learn how AI helps tech support teams resolve issues faster and improve CSAT in complex service environments.

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See Problems Before They Escalate

Move from lagging metrics to early signals. Service Insights helps you spot issues sooner so you can take action before customers are affected.

Insights That Keep Learning

Service intelligence evolves with your operations. Every new ticket, part order, and outcome makes your insights smarter and more precise.

_{AI-Driven Service Analytics}

The 80/20 Rule for Service

Identify the 20% of issues creating 80% of the volume. Focus your teams, pathways, and investments where they’ll make the biggest impact.

Service Design Intelligence

Uncover the costliest observations across product lines. Align service and engineering around design changes that prevent future issues.

Parts Optimization Intelligence

Detect which observations lead to excess parts usage. Improve stock planning and reduce cost with data-backed resolution alternatives.

Skill-Based Performance Intelligence

Track how technicians perform by skill level and issue type. Build training around proven high-impact behaviors.

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What Our Customers Are Saying

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By providing real-time, interactive guidance, our teams can have significant improvements in resolution times and customer satisfaction. Using Resolution Pathways, we achieve faster technician onboarding and earlier successful contributions.

Sarah Rose

VP Global Services

Turn Your Service Data Into Strategic Advantage

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FAQ

What is Service Insights?

Service Insights uses AI to analyze your service data and uncover trends, risks, and opportunities. It turns past resolutions, product signals, and technician actions into actionable insights that help service leaders make faster, data-driven decisions.

How is Service Insights different from standard reporting tools?

Traditional reporting tools summarize past activity. Built specifically for complex service operations, Service Insights focuses on what’s happening now and what is likely to happen next. It pulls from both structured and unstructured data to give a real-time, comprehensive view that enables proactive action.

Does Service Insights work with my existing systems?

Yes. Service Insights integrates with major service platforms, CRMs, and data sources, including Salesforce, ServiceNow, Microsoft, and SAP, so insights appear directly in the tools your teams already use.

Seamless Integration