Case Study: TK Elevator empowers field technicians to resolve issues more effectively


TK Elevator is a global leader in mobility products and solutions that puts people at the center of every elevator, escalator and moving walk installation, modernization and service call.

Goal: Make information easier to find and enable self-service 

TK Elevator wants to help field technicians resolve issues more effectively:

  • Make information easier to find
  • Provide answers to resolve issues in real time
  • Reduce escalations to support engineers
4000 field technicians
30 support engineers

Solution: Intelligent Search to find answers and reduce escalations  

TK Elevator partnered with Neuron7 to make it easier for field technicians to find the information they need. N7 Intelligent Search points to the exact answer to resolve any issue, with a goal to reduce escalations to support engineers by 16% or more.

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