TK Elevator empowers field technicians
to resolve issues more effectively
TK Elevator is a global leader in mobility products and solutions that puts people at the center of every elevator, escalator and moving walk installation, modernization and service call.
Goal: Make information easier to find and enable technician self-service
TK Elevator wants to help field technicians resolve issues more effectively by making information easier to find, providing answers to resolve issues in real time, and reducing escalations to support engineers.
Solution: Intelligent Search to find answers and reduce escalations
TK Elevator partnered with Neuron7 to make it easier for field technicians to find the information they need. N7 Intelligent Search points to the exact answer to resolve an issue, with a goal to reduce escalations to support engineers by 16% or more.
By the Numbers
91% accuracy in just 6 weeks
30% decrease in escalations
4,000+ field technicians
30 support engineers
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Resolve issues faster with AI that understands your service data and continually learns as you use it.