Resolve Customer & Field Service Issues Faster
AI-Powered Resolution Intelligence
Neuron7.ai builds a Smart Resolution Repository that helps customers, agents & field service technicians accurately diagnose & resolve issues.
First, Neuron7 analyzes product manuals, past cases, knowledge base articles, technician notes, or any other data about how issues are solved in your organization.
As you use it, Neuron7 continues to learn from every interaction, capturing and sharing resolution paths in real time, within any CRM or any other existing service workflow.
“Neuron7 brings the power of AI and ML to our support service desk and field service to help achieve our most important metrics – increased first call resolutions and reduced call handle times, while helping junior reps to perform at the level of experts.”
Ricardo Gonzalez, SVP, Softtek