Resolve Customer & Field Service Issues Faster
AI-Powered Resolution Intelligence
Neuron7 builds a “resolution system of record” that helps customers, agents & field service technicians accurately diagnose & resolve issues.
Using AI and NLP, Neuron7 analyzes product manuals, past cases, knowledge base articles, technician notes, or anywhere else that your resolution intelligence exists.
Neuron7 lives within any CRM or any other existing tool.
“Neuron7 brings the power of AI and ML to our support service desk and field service to help achieve our most important metrics – increased first call resolutions and reduced call handle times, while helping junior reps to perform at the level of experts.”
Ricardo Gonzalez, SVP, Softtek