AI-Generated Resolution Intelligence
for Field Service
Help Technicians Diagnose & Resolve Issues Faster
Neuron7 uses AI to analyze how issues are solved in your organization: product manuals, knowledge base articles, technician notes, and any other structured or unstructured data.
Then, Neuron7 accurately diagnoses issues and guides your technicians step-by-step resolutions to fix complex devices, machinery, equipment, and technical products.
Neuron7 continually learns and captures your expert knowledge, making resolution intelligence accessible in existing workflows.
Benefits of AI-Generated Resolution Intelligence
Resolution Time
Equipment is back online faster and your mean-time-to-repair goes downFirst Time Fix
Reduce the need for multiple service calls for the same issueParts Wastage
Stop throwing parts at the problem. Instead, find the right part immediatelyCSAT
Scores go up when fixes are fast and done right the first timeFind Information Easily (Search)
AI-powered search surfaces the most relevant resultsCapture Knowledge
As older workers retire in record numbers, make sure you retain their expertiseTechnician Productivity
Eliminate the learning curve for new techniciansService
Insights
Learn which repairs are happening most often, predict which parts you’ll need more of, and more Neuron7 successfully predicted most of the service order resolutions in production, at a 92.6% accuracy. The average awaiting parts cycle improvement was 8%, and the average Isolation time saw an improvement of 50%, even with junior technicians! Excellent results.
Download the Ebook: How AI Transforms Field Service
Integrate Resolution Intelligence in Existing Workflows
Contact Us
Ready for faster service resolutions? Contact us today to learn how Neuron7 captures knowledge to deflect calls, increase first call resolutions, power intelligent search, and help you do more with less.