AI Guided Workflows and Troubleshooting
Resolution Pathways
Transform static knowledge into dynamic, real-time resolutions with AI-guided pathways that adapt like a navigation app, offering expert guidance at every turn.
Try a Pathway Today
Service Knowledge Is Broken
Scattered & Messy Service Case Data
Outdated and Unhelpful Manuals
Tacit Knowledge Eroding Quickly
From Chaos to Clarity:
Unlike generic AI or Knowledge Bases focused on knowledge retrieval, Resolution Pathways turns manuals, knowledge articles, and troubleshooting steps into explainable, dynamic AI that delivers guided workflows and troubleshooting for your most complex equipment.
Before Scatted Knowledge
After Resolution Pathways
Guided AI for the Entire Resolution Journey
Follow Paths, Not Paragraphs
Skip outdated knowledge articles and clunky AI-chats. Instead, follow interactive, step-by-step guidance that adapts in real time and is accessible where you need it.
Adaptive Intelligence
Curate expert knowledge at scale, across regions to provide guidance that learns from every successful interaction, even flagging the next likely error or issue.
Scale Expertise Instantly
Turn thousands of technical manuals into pathways in minutes. AI automatically compiles scattered data into clear resolution steps, decision points, and rich media.
Four Reasons Why Service Teams Trust Resolution Pathways
We're Built For Resolutions
AI Search tools aren't made for complex issues, we are. Our purpose-built AI can handle simple to complex cases and learns as it goes
Available Anytime, Anywhere
Find a new fix in Japan, understand how it's expressed in Spain, where it's happening in Canada. Then publish globally
We Help You Create Knowledge
Most AI is all about knowledge retrieval and curation. Resolution Pathways generate real-time insights that can be curated and published at scale
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Close the Loop with Product
Gain instant data-driven product feedback on emerging issues and root causes to prioritize fixes and ensure continuous service improvements.
“By providing real-time, interactive guidance, our teams can have significant improvements in resolution times and customer satisfaction. Using Resolution Pathways, we achieve faster technician onboarding and earlier successful contributions.”
See how Resolution Pathways works within your service workflow.
Book a demoFAQ
What is a Resolution Pathway?
How are Pathways different than Knowledge Base Software?
What makes Resolution Pathways unique?
Seamless Integration
Take your service platform to the next level.
Neuron7 integrates within your existing service environment.
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Neuron7 customers transforming service with AI
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INTEGRATIONS
Seamlessly integrated in the day in the life
Get accurate resolutions and answers within your existing service workflows, where your teams need it.
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Neuron7 customers transforming service with AI
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