N7 Service Predictions
Help Agents Reduce Call Handle Time and Increase First Call Resolutions. Learn More:
Classify New Issues in Seconds
Neuron7’s Service Predictions learns from knowledge stored across your organization to accurately identify and categorize issues and give you resolution steps.
Triage and Route Calls Accurately
Service Predictions automatically appear in a case record within your existing CRM:
- Resolution guidance
- Skills & parts needed
- Cost & time to fix
Reduce Call Handle Time
By identifying issues and resolution steps in seconds, agents are able to resolve issues quickly. In one case, call handle time reduced from 7 minutes to 1 minute using N7 Service Predictions.
"Neuron7 increases first call resolutions, reduces call handle time, and helps junior team members perform like experts."