Bridging the Knowledge Gap with Service Resolution Intelligence | Service Strategy Labs | Neuron7.ai

In complex service environments, the knowledge to resolve issues is scattered across vast data sources and often held in the minds of individuals. Organizations with thousands of complex products face hundreds of thousands of potential issues and resolution paths. Managing knowledge from 800-page manuals, outdated knowledge articles, videos, and unstructured notes, exceeds human capacity. And if that’s not enough, many organizations are facing a knowledge crisis as experts leave the business, with a wave of retirements on the horizon set to accelerate this trend.