Service Resolution Intelligence
Get to 90%+ resolution accuracy faster with turn-by-turn guidance that learns from your data and people.
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AI for Complex Service Environments
Resolving customer issues is a struggle because knowledge is spread across vast data sources and in the minds of individuals. Service Resolution Intelligence solves this problem.
A single system of intelligence brings together knowledge from thousands of people, data sources and interactions.
Al that guides your teams through the best next steps (like a navigation app) within your existing workflows.
Resolve issues faster, the first time, with 90%+ accuracy and answers in seconds.
Neuron7 Customers
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The reaction has been wonderful. We have it interfaced directly in the consoles they use out of Salesforce on a daily basis. We get better customer service, we get more efficiency, and we get happier employees.
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The beautiful thing about Neuron7 is that you can take resolutions from case history and instead of 3 hours of troubleshooting, the technician has the answer in 3 seconds.
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Our technicians are really enjoying the fact that they have it on their phone and in the platform they already use. Now information is just in a much easier format for them to get to. That’s been the sentiment from the field, ‘you’ve made my life easier, so thank you’.
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The team at Neuron7 said, ‘let’s work with you to make this happen’. And that continues to this day. This is not just off-the-shelf products or static algorithms. It truly is a collaborative effort.
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Bill Girzone, SVP, Global Field Services, discusses how NCR Atleos works with Neuron7.ai to realize significant reductions in call handle times, the importance of time to value, finding a true partnership in AI for customer service, and more.
Single System of Service Intelligence
Shift left and enable service and engineering collaboration with unmatched accuracy based on collective intelligence.
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- Automate Resolutions
- Enable Self-Service
- Faster Resolutions
- Accurate Resolutions
- Parts and Skills
- Next likely error
- Service Insights
- Optimized Resolutions
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