Product Design Lead

We are looking for a Product Design Lead to join our growing team. In this role, you will play a critical part in shaping the user experience of our Service Resolution Intelligence product portfolio. You will collaborate closely with product managers, engineers, and data scientists to design intuitive and user-friendly interfaces to that will make our products easy and delightful to use.

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Key Responsibilities

• Develop user flows, wireframes, and high-fidelity prototypes to communicate design concept for complex service products.
• Conduct user research and needs analysis to understand user pain points and gather insights.
• Create and maintain design systems and style guides to ensure consistency across our products.
• Collaborate closely with engineering teams to ensure the successful implementation of design solution.  
• Stay up to date on the latest design trends and technologies.
• Advocate for user-centered design principles throughout the product development process.
• Deep understanding of user-centered design methods and processes, and a demonstrated desire to continually improve on practices.
• Establish and build the UX practice at Neuron7. Start as an individual contributor and grow with the company.

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Qualifications

• Proven experience as a senior UX designer (10+ yrs of experience), with a strong portfolio showcasing your design work for web and/or mobile applications, ideally within enterprise software or SaaS products.
• Able to function both as a practitioner and leader - including setting design standards and practice foundations independently and for a future team.
• Ability to design native user interfaces across multiple touchpoints including web, mobile, as well as embedded applications on platforms such as Salesforce, Microsoft Dynamics, and ServiceNow.
• The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity.
• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines.
• Proficiency in design tools such as Figma.
• Excellent communication and collaboration skills.
• Experience with designing field service, customer service, data, and/or AI products are an advantage.
• Bachelor's or Master’s degree in human-Computer Interaction (HCI), Interaction Design, User Experience Design, or a related field are an advantage.

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What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth in an innovative, rapidly growing AI company.
• A collaborative and inclusive remote-first work environment.
• The chance to lead marketing efforts for a category-defining AI product.

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Location

This is a remote position within the United States, Bay Area preferred. Neuron7 supports a remote-first work culture, with an emphasis on work-life balance and flexibility.

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How to Apply

If you want to help shape the future of AI-powered service solutions, please submit your resume to info@neuron7.ai. 

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About Us

Neuron7.ai is a fast-growing AI-first SaaS company that is building category-defining Service Resolution Intelligence products. Backed by top VCs in Silicon Valley and a stellar list of angel advisors/investors and recognized as one of the startups to watch out for, we are seeing incredibly quick traction with customers and in the marketplace.

Neuron7.ai helps enterprises make accurate service decisions, at scale. Our AI-driven Service Resolution Intelligence platform delivers service predictions in seconds by ingesting and analyzing signals across structured and unstructured enterprise data, as well as input from top experts. In complex service environments such as high-tech devices, manufacturing, and medical devices, Neuron7.ai helps service leaders deliver on crucial metrics such as First Call Resolution, First Time Fix, Mean Time to Resolution, and Service Margins. www.neuron7.ai