Neuron7’s 3 Steps to AI Data Maturity
Many service organizations understand the promise of AI to empower teams and improve CSAT but worry their data is not “AI-ready”.
Data is messy. Service data may exist in dozens of disparate systems, may consist of messy notes of varying quality, and may have inconsistencies between systems. Many companies fear that AI will not work if it is based on poor data.
Neuron7 understands the complexity of your data and works hand in hand with service organizations that want to benefit from AI capabilities. We also understand the importance of planning and setting realistic expectations when implementing new, game-changing technologies.
Neuron7 guides customers through every step of the AI journey and ensures that you see early results. Here’s how it works:
Step 1: Data Assessment
Provide a data sample. We’ll evaluate it and give you a realistic assessment. If your data is in bad shape, we will give you actionable steps to improve data quality going forward while working on a plan to start leveraging your usable data.
Step 2: AI Prediction Review
Next, Neuron7 will show you our AI predictions based on your historical data. Your subject matter experts will assess our ‘out of the box’ prediction accuracy while learning how to curate data for even better AI results.
Once you see how easy a small data set is, you’re ready to bring all products into production with your subject matter experts. This step can take a few weeks to months but depends on how many devices and issues you have, as well as your subject matter experts’ availability.
Step 3: Continuous Learning Kicks In
Once your predictions reach an acceptable level of accuracy (typically around 70%+) your whole service organization has access to the predictions. As your agents, technicians, and engineers use it, Neuron7 continues learning from every interaction to reach 90%+ accuracy that improves over time. At this point the hard work continues to be done by AI.
How long does the process take? While it varies, an AI deployment should take months, not years. Neuron7 will work with your people across teams, figure out where you’re at, and help you at every step of the process.
AI is now a top priority. According to Gartner, “Customer service leaders plan to substantially increase their adoption of AI capabilities in the next two years” because of its potential to deliver better customer service experiences. The earlier you start preparing your data for AI the earlier you can reap its benefits.
Ready to get started on your AI journey? Email firstname.lastname@example.org and let’s start building your AI transformation strategy.
Ready for faster service resolutions? Contact us today to learn how Neuron7 captures knowledge to deflect calls, increase first call resolutions, power intelligent search, and help you do more with less.