AI Guided Workflows and Troubleshooting
Resolution Pathways
Transform static knowledge into dynamic, real-time resolutions with AI-guided pathways that adapt like a navigation app, offering expert guidance at every turn.
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Challenges of
Complex Service
Scattered & Messy Data
Product Complexity
Service Talent Turnover
From Chaos to Clarity: AI Powered Resolution Pathways
Unlike generic AI focused on knowledge retrieval, Resolution Pathways turns manuals, knowledge articles, and troubleshooting steps into explainable, dynamic AI that delivers guided workflows and troubleshooting for your most complex equipment.
Before Resolution Pathways
After Resolution Pathways
Guided AI for the Entire Resolution Journey
Follow Paths, Not Paragraphs
Skip outdated articles and clunky AI-chats. Instead, follow interactive, step-by-step guidance that adapts in real time and is accessible wherever your service team needs it.
Adaptive Intelligence
Curate expert knowledge at scale, across regions to provide guidance that learns from every successful interaction, even flagging the next likely error or issue.
Scale Expertise Instantly
Turn thousands of technical manuals into pathways in minutes. AI automatically compiles scattered data into clear resolution steps, decision points, and rich media.
Transform Service,
One Path at a Time
Triage and Resolve
Empower agents to confidently resolve any issue using conditional turn-by-turn directions that reduce downtime and boost satisfaction.
Make Everyone Your Best Tech
Unlock expert knowledge that transforms any team member into a skilled problem solver, increasing resolution capabilities from tier to tier.
Effortless Global Knowledge
Benefit from knowledge in real-time, keeping resolution guides fresh and your SMEs and IT focused on work, not publishing updates.
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Product Insights at Scale
Gain instant data-driven product feedback on emerging issues and root causes to prioritize fixes and ensure continuous service improvements.
“By providing real-time, interactive guidance, our teams can have significant improvements in resolution times and customer satisfaction. Using Resolution Pathways, we achieve faster technician onboarding and earlier successful contributions.”
See how Resolution Pathways works within your service workflow.
Book a demoFAQ
What is a Resolution Pathway? Is it a Guided Workflow?
How are Pathways different than AI Knowledge?
What makes Resolution Pathways unique?
Seamless Integration
Take your service platform to the next level.
Neuron7 integrates within your existing service environment.
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Neuron7 customers transforming service with AI
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INTEGRATIONS
Seamlessly integrated in the day in the life
Get accurate resolutions and answers within your existing service workflows, where your teams need it.
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Neuron7 customers transforming service with AI
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