Senior Data Scientist – Search

Senior Data Scientist – Search

About the Role is looking for a Senior Data Scientist who can drive the AI/NLP engine that powers its service predictions. Our technology solves hitherto unsolved issues in the Service Intelligence space to create impactful category defining products.


  • Lead’s core AI/NLP technology that is at the heart of our service prediction engine
  • Understand our clients’ data, identify signal from noise and build products that harness the intelligence in the signal
  • Interface with customer teams in our key industries to truly understand use cases and datasets and solve for the prioritized product needs
  • Collaborate with the product, engineering, leadership team in the company
  • Build a team of data scientists and data engineers that consists of the best minds in applied AI in the Service domain
  • Invent/Apply path breaking NLP/AI techniques and tools. Stay on top of the latest research in academia and industry


  • Experience with Elasticsearch, Solr, Lucene, or other search engines.
  • Experience with information retrieval techniques, ranking algorithms, and evaluation metrics, including but not limited to BM25, tf-idf, page rank, LTR models etc.
  • Experience with machine learning and natural language processing and hands-on experience with clustering models, and recommendation models amongst others
  • Experience with vector databases, embeddings, semantic and lexical retrieval techniques, metadata extraction, and enrichment
  • This is a hands-on role and requires a builder mindset – design, develop and deploy. Distributed computing and deployment at scale

About Us is a fast-growing AI-first SaaS company that is building a category defining resolution intelligence product. Backed by top VCs in Silicon Valley and a stellar list of angel advisors/investors. Recognized as one of the startups to watch out for, we are seeing incredibly quick traction with customers and in the marketplace. helps enterprises make accurate service decisions, at scale. Our AI-driven service intelligence platform delivers service predictions in seconds by ingesting and analyzing signals across structured and unstructured enterprise data, as well as input from top experts. In complex service environments such as high-tech devices, manufacturing, and medical devices, helps service leaders deliver on crucial metrics like first call resolution, turn-around-time, and service margins.


This is a work-from-home position. Neuron7 executives have been a big proponent of work from home for more than a decade now, having perfected the art of remote work over multiple companies that they founded/ran. We place a high premium on our time and expect our employees to do the same. Recapturing commuting hours enriches life in a meaningful way!