ChatGPT and the Future of AI for Customer Service
Do you want to empower your customer and field service teams to resolve issues more effectively in 2023?
2023 may be “the year of AI” with recent buzz around ChatGPT, an AI tool capturing the public imagination that generates human-like responses to complex inquiries. We asked ChatGPT what AI can do for customer service:
“Artificial intelligence (AI) can help customer service in several ways:
Automating repetitive tasks: AI can be used to automate repetitive tasks, such as answering frequently asked questions or routing customer inquiries to the appropriate agent. This frees up customer service agents to focus on more complex or high-priority tasks.
Improving efficiency: AI can help customer service teams work more efficiently by automating certain tasks and providing real-time data and insights. For example, an AI system might be able to identify patterns in customer inquiries, allowing customer service agents to quickly resolve issues and improve the overall customer experience.
Enhancing self-service options: AI can be used to create self-service options, such as chatbots or virtual assistants, that allow customers to get answers to their questions or resolve issues without the need for human intervention. This can help reduce the workload for customer service teams and improve the overall efficiency of the customer service process.”
AI can do that…and more. At Neuron7, our mission is to use AI to help service organizations resolve issues faster.
By analyzing data about “how” you resolve issues: product manuals, technician notes, cheat sheets, past cases, knowledge base articles, and more, Neuron7 predicts the fastest, most efficient way to resolve any issue.
Neuron7’s AI also does a few critical things that ChatGPT can’t:
- Provides answers based on YOUR products, service data, and expertise
- Builds a “resolution system of record” that can help you resolve issues on any channel
- Allows you to easily augment and override AI predictions
- Continually learns
- Only provides correct answers in chat (and stays silent when not confident)
The future has officially arrived. Customer and field service organizations are at a disadvantage without AI tools that empower your teams. With products and data becoming more complex, and experts retiring or changing jobs, AI is the only way to manage complexity and capture knowledge that your team needs to resolve issues more effectively.
If you’d like a complimentary AI Readiness consultation, please contact firstname.lastname@example.org and we’ll be happy to look at use cases that fit your service goals.
Check out a few customer stories to see what’s possible.
Ready for faster service resolutions? Contact us today to learn how Neuron7 captures knowledge to deflect calls, increase first call resolutions, power intelligent search, and help you do more with less.