Unlock the Value of Enterprise Service Data

AI Captures Knowledge from Data Spread Across Your Organization

Customers rely on the service industry for help when the device, appliance, equipment, or software that we lean on fails. 

We want the underlying issue to be resolved as quickly as possible in a frictionless way, and engage a service provider to restore order to our universe. But the ever-increasing complexity of modern products makes service a challenge.

Most service teams support more products than they understand in-depth.  To resolve an issue, there is typically a series of general questions, trial and error, and hit-or-miss troubleshooting. 

But it does not have to be this way. The information needed to resolve every ticket is available somewhere within the enterprise, but trapped in a silo. The problem is not that the issue is hard to solve, it’s that the information needed to solve the issue is hard to extract and not available at the point of service.

This is where Neuron7 helps service organizations transform their workflow. Instead of relying on an agent or technician’s memory, experience, or ingenuity to fish out the relevant information from a knowledge base, manuals, etc., Neuron7 provides guided resolution steps.

Neuron7 uses AI to understand enterprise service data at sale, detecting signals and patterns in structured and unstructured data to identify issues and their resolutions. All the answers you need are spread across your organization and Neuron7 helps you unlock this knowledge and make it available to your service teams when and where they need it.