How AI Provides Resolution Intelligence for Service

AI to Resolve Complex Field Service Issues

Customers want service issues to be resolved quickly, no matter how complex. AI can analyze product manuals, past cases, knowledge base articles, technician notes and any other data to provide “resolution intelligence” that helps diagnose and resolve issues in seconds.

Watch “How AI Provides Resolution Intelligence for Service” with Swisslog Healthcare, Neuron7 and Service Council to learn how leading field service organization are using AI and NLP.

You’ll learn:

  • Key metrics that AI improves across service channels
  • How AI helps capture expert knowledge, at scale
  • How to integrate AI within your existing service channels 


Dave Hartley

Dave Hartley
Vice President of Customer Care
Translogic, a Division of Swisslog Healthcare

Andrea Berg

Andrea Berg
Account Executive

John Carroll

John Carroll
Service Council

Watch the video