Video: Rethink Knowledge Sharing Across Service Silos

To resolve product issues faster, service organizations need to begin capturing “how” issues are resolved. But diagnostic and resolution knowledge is often spread across data silos and in experts’ heads.

Hear experts from TSIA, Neuron7, and Flock Safety explain how you can build a diagnostic-centric approach that is powered by AI and NLP technology to improve metrics across all tiers of service. You’ll learn:

  • Why we have failed to solve the silo problem for decades
  • Capturing and sharing “how” to resolve issues
  • How AI & Natural Language Processing (NLP) help

Learn how to create resolution paths that service & engineering agree on to deliver exceptional service metrics (even in a siloed environment).

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Niken Patel


Roy Dockery

VP, Field Operations, Flock Safety

Watch Now