Resolve Service Issues with AI-powered Search
Wednesday August 31, 11AM PDT
Do your customers, agents, and technicians spend too much time searching without finding what they need to resolve service issues? If so, your search platform might not be smart enough.
With more and more product manuals, troubleshooting guides, past cases, and other data sources to search, AI and NLP can double or triple the accuracy of search platforms, helping you deflect calls and improve first call resolution rates.
Attend this webinar and you will learn:
- How AI and NLP increase search accuracy and issue resolution
- Messy data? Too many silos? See how Intelligent Search can help
- How Intelligent Search works within Salesforce Service Cloud (or other existing tools)
Whether you use search to drive self-service portals, chatbots, the call center, or field service personnel, search is nearly always where the path to resolution begins, and hopefully ends.
If you cannot join us live, don’t worry – all registrants will receive a recording of the event.
CEO and Co-Founder