Webcast: Neuron7 Walk-Through

“Customer service leaders plan to substantially increase their adoption of AI capabilities over the next two years,” – Emily Potosky, Gartner Customer Service & Support practice

AI holds the potential to transform the customer experience and service operations, leading to greater customer value and service profitability.

In this on-demand webcast, Neuron7 co-founder Niken Patel walks you through the Neuron7 diagnostic intelligence platform and also explains how and why global service organizations are adopting AI.

Niken covers the following topics to help ensure you maximize your investments in AI over the next several years:

  • Context: What AI use cases are we talking about:
  • AI Data Gap: data you have today vs. what you’ll need for AI
  • Capturing Outcomes vs. Diagnoses
  • Best (and worst) practices for Service AI data capture:
  • Governance
  • Technology
  • Integration
  • Capturing data from smart devices
  • Timing

Watch On Demand