Announcing Neuron7.ai Soc 2 Type II Compliance

Announcing Neuron7’s Soc 2 Type II Compliance We take security seriously at Neuron7.ai. As a trusted Software as a Service (SaaS) provider for enterprise service organizations, we continuously aim to exceed industry standards and customer expectations for security controls.    Today, we’re excited to announce that Neuron7 has achieved SOC 2 Type II compliance for security, […]

How Neuron7’s AI Helps Complex Service Organizations

AI for Complex Service Environments

AI for Complex Service Organizations Complex products are all around us: wifi routers, elevators, point-of-sale systems, ultrasound machines, airport scanners, industrial machinery, connected IOT devices, and countless more devices with increasingly sophisticated combinations of hardware, software, and firmware.  The traditional approach to resolve issues using knowledge base articles doesn’t work at scale. Why is customer […]

Neuron7 Research: Intelligent Question Answering Module for Product Manuals

Traditional Search vs. Intelligent Search

Neuron7.ai Research: Intelligent Question Answering Module for Product Manuals Question Answering (Q&A) is a well-researched NLP problem. The ability to query information in a range of organized and unstructured formats is a standard requirement for generic Q&A systems. Neuron7 wanted to build a domain-specific Q&A system for document parsing, indexing and retrieval (identifying relevant documents), and […]

Top 3 Field Service Challenges to Solve with AI

Take AI for Field Service Survey

Top 3 Field Service Challenges to Solve with AI Artificial intelligence (AI) helps field service leaders empower technicians and improve overall service efficiency, while doing more with less. There are many potential applications of AI-generated insight. So, what challenges do organizations want to tackle first?  Neuron7 talks to field service leaders every day and collect […]

New Year’s (First Call) Resolutions with AI

New Year’s (First Call) Resolutions with AI Start 2023 off right with a new approach to customer service. If you’d like to resolve issues faster, empower your teams, and do more with less, technology can help. Customers expect help with issues in their first interaction with you, regardless of channel. Unfortunately, most service organizations operate […]