New Year’s (First Call) Resolutions with AI

New Year’s (First Call) Resolutions with AI Start 2023 off right with a new approach to customer service. If you’d like to resolve issues faster, empower your teams, and do more with less, technology can help. Customers expect help with issues in their first interaction with you, regardless of channel. Unfortunately, most service organizations operate […]

ChatGPT and the Future of AI for Customer Service

ChatGPT and the Future of AI for Customer Service Do you want to empower your customer and field service teams to resolve issues more effectively in 2023? 2023 may be “the year of AI” with recent buzz around ChatGPT, an AI tool capturing the public imagination that generates human-like responses to complex inquiries. We asked […]

Neuron7’s 3 Steps to AI Data Maturity

Neuron7’s 3 Steps to Service AI Many service leaders understand the potential for AI to resolve issues faster, empower teams, and improve service efficiency, but worry their data is not “AI-ready”.   Data is messy. Service data is stored in various systems, with inconsistencies and combinations of structured and unstructured data. Many companies fear that AI […]

How Knowledge Bases and Search Have Failed Customer Service

How Knowledge Bases and Search Have Failed Customer Service Many service organizations rely on knowledge base articles to troubleshoot product issues, especially if they support highly technical or complex products with various error codes, flags, and malfunctions. A call center agent may identify a common issue as a good candidate for a knowledge base article […]

Top AI Use Cases for Customer Service

Top AI Use Cases for Service Customer service leaders need to improve key metrics, while products are becoming more complex, the information needed to support them is spread across organizations, and talent is hard to find (and retain).  Artificial intelligence (AI) and Natural Language Processing (NLP) can help, with the ability to analyze vast amounts […]