Multilingual AI for Global Service Organizations

Multilingual AI for Global Service Organizations Global service organizations usually have knowledge in different languages, spread across vast data sources and in the minds of individuals. With Service Resolution Intelligence, it’s now possible to bring this knowledge together into a single system of intelligence.  Supporting multiple languages is critical for AI to scale across multi-national service […]

How Neuron7’s AI Helps Complex Service Organizations

AI for Complex Service Environments

AI for Complex Service Environments Complex products are all around us: wifi routers, elevators, point-of-sale systems, ultrasound machines, airport scanners, industrial machinery, connected IOT devices, and countless more devices with increasingly sophisticated combinations of hardware, software, and firmware.  The traditional approach to resolve issues using knowledge base articles doesn’t work at scale. Why is service […]

AI for Service: Build vs. Buy 

AI for Service: Build or Buy? As AI initiatives become higher priorities and technologies become more accessible, many enterprise organizations consider building solutions in-house. A variety of questions typically arise when exploring the idea:   Will general LLMs work for our needs? Can we just apply GPT? Is GenAI the answer for us? Can we […]

Highlights from TSIA World INTERACT

Highlights from TSIA World INTERACT We had a great week in Orlando with attendees from around the globe. Service leaders at the event consistently expressed a need for AI solutions in their organizations but still have questions about how to get started. Neuron7 customers Ciena and Keysight joined us to help answer those questions and […]

Highlights from Field Service Palm Springs

Highlights from Field Service Palm Springs It was a great week at Field Service Palm Springs. One of the clear themes from the event is that service leaders are ready to embrace AI solutions but have questions about how to get started. Service leaders from Neuron7 customers NCR Atleos and TK Elevator helped answer that […]