A Conversation with Dave Hartley of Translogic, a Swisslog Healthcare Company

Dave Hartley

A Conversation with Dave Hartley of TransLogic, a Swisslog Healthcare Company Dave Hartley, VP of Customer Care, TransLogic – suppliers of pneumatic tube systems for over 2700 hospitals Q: What service challenges were you trying to solve with Neuron7? A: The three challenges we were trying to solve with Neuron7 were To collect knowledge from our […]

Search 2.0: The Role of LLMs in Intelligent Search

neuron image

Search 2.0: The Role of LLMs in Intelligent Search by Amit Verma, Head of Engineering In the rapidly evolving landscape of information retrieval, Search 2.0 is ushering in a new era of efficiency and precision. At the heart of this transformation lies the seamless integration of Large Language Models (LLMs), redefining how queries are processed, […]

Announcing Neuron7.ai Soc 2 Type II Compliance

Announcing Neuron7’s Soc 2 Type II Compliance We take security seriously at Neuron7.ai. As a trusted Software as a Service (SaaS) provider for enterprise service organizations, we continuously aim to exceed industry standards and customer expectations for security controls.    Today, we’re excited to announce that Neuron7 has achieved SOC 2 Type II compliance for security, […]

How Neuron7’s AI Helps Complex Service Organizations

AI for Complex Service Environments

AI for Complex Service Organizations Complex products are all around us: wifi routers, elevators, point-of-sale systems, ultrasound machines, airport scanners, industrial machinery, connected IOT devices, and countless more devices with increasingly sophisticated combinations of hardware, software, and firmware.  The traditional approach to resolve issues using knowledge base articles doesn’t work at scale. Why is customer […]

Neuron7 Research: Intelligent Question Answering Module for Product Manuals

Traditional Search vs. Intelligent Search

Neuron7.ai Research: Intelligent Question Answering Module for Product Manuals Question Answering (Q&A) is a well-researched NLP problem. The ability to query information in a range of organized and unstructured formats is a standard requirement for generic Q&A systems. Neuron7 wanted to build a domain-specific Q&A system for document parsing, indexing and retrieval (identifying relevant documents), and […]