Microsoft names Neuron7.ai Partner of the Year Finalist
Neuron7 is a Microsoft Partner of the Year Award Finalist Neuron7 has been recognized as a finalist in the Microsoft Partner of the Year Awards for 2024, celebrating Neuron7’s excellence in innovation and its outstanding implementation of customer solutions leveraging Microsoft technology. Neuron7 was selected in the Partner Innovation Microsoft for Startups category, a distinction […]
Multilingual AI for Global Service Organizations
Multilingual AI for Global Service Organizations Global service organizations usually have knowledge in different languages, spread across vast data sources and in the minds of individuals. With Service Resolution Intelligence, it’s now possible to bring this knowledge together into a single system of intelligence. Supporting multiple languages is critical for AI to scale across multi-national service […]
How Neuron7’s AI Helps Complex Service Organizations
AI for Complex Service Environments Complex products are all around us: wifi routers, elevators, point-of-sale systems, ultrasound machines, airport scanners, industrial machinery, connected IOT devices, and countless more devices with increasingly sophisticated combinations of hardware, software, and firmware. The traditional approach to resolve issues using knowledge base articles doesn’t work at scale. Why is service […]
AI for Service: Build vs. Buy
AI for Service: Build or Buy? As AI initiatives become higher priorities and technologies become more accessible, many enterprise organizations consider building solutions in-house. A variety of questions typically arise when exploring the idea: Will general LLMs work for our needs? Can we just apply GPT? Is GenAI the answer for us? Can we […]
Highlights from TSIA World INTERACT
Highlights from TSIA World INTERACT We had a great week in Orlando with attendees from around the globe. Service leaders at the event consistently expressed a need for AI solutions in their organizations but still have questions about how to get started. Neuron7 customers Ciena and Keysight joined us to help answer those questions and […]