Highlights from Field Service Palm Springs
Highlights from Field Service Palm Springs It was a great week at Field Service Palm Springs. One of the clear themes from the event is that service leaders are ready to embrace AI solutions but have questions about how to get started. Service leaders from Neuron7 customers NCR Atleos and TK Elevator helped answer that […]
AI vs. a Rules Engine
AI vs. a Rules Engine Getting started in AI for service can be complicated, with an ever expanding landscape of vendors with solutions. Some “AI solutions” are actually rules engines, which are static sets of rules or “if/then” statements that need to be manually created and maintained. Neuron7’s Service Resolution Intelligence brings together knowledge from […]
A Conversation with Bill Girzone of NCR Atleos
A Conversation with Bill Girzone of NCR Atleos NCR Atleos is a $4.1B global enterprise that helps banks and retailers deliver best-in-class self-service solutions through industry-leading technologies and unmatched global services capabilities. Bill Girzone, SVP Global Field Services, discusses how NCR Atleos works with Neuron7.ai to reduce call handle times, the importance of time to […]
7 Reasons Why Domain-Specific AI for Service is Important
7 Reasons Why Domain-Specific AI for Service is Important AI is poised to transform every aspect of business, but service leaders face a unique set of challenges that require highly tuned AI applications with exceptional accuracy. Large language models (LLMs) are driving the current wave of AI innovation with their ability to analyze vast amounts […]
A Conversation with Chandan Banerjee of Ciena
A Conversation with Chandan Banerjee of Ciena Ciena, a global $3.6B networking company, partners with Neuron7.ai to deliver “one right answer”to technical support agents, saving time and improving customer experience. Chandan Banerjee, Director, Global Services Digital Innovation, discusses how to start your AI journey, the value of end-to-end AI-as-a-Service, deploying an “AI heart” for your […]