Technology’s Dirtiest Four-Letter word: DATA
Technology’s Dirtiest Four-Letter word: DATA by Cat Neunzig, Sales Director at Neuron7 Q: Why did the data go to the doctor? A: Because it had a bad case of accuracy! I first heard that joke in 2001 while working with a client setting up an ERP system. This was a major transformational project and the […]
Top 3 Field Service Challenges to Solve with AI
Top 3 Field Service Challenges to Solve with AI Artificial intelligence (AI) helps field service leaders empower technicians and improve overall service efficiency, while doing more with less. There are many potential applications of AI-generated insight. So, what challenges do organizations want to tackle first? Neuron7 talks to field service leaders every day and collect […]
Neuron7’s AI Accuracy: New NLP Models for Reducing Noise in Extracted Knowledge
Neuron7’s AI Accuracy: New NLP Models forReducing Noise in Extracted Knowledge by Raphael Cohen, Head of Data Science at Neuron7 Neuron7 uses artificial intelligence (AI) to help customer service organizations resolve issues faster by extracting and understanding data from unstructured sources like service tickets and knowledge base articles. Service tickets contain most of a support […]
New Year’s (First Call) Resolutions with AI
New Year’s (First Call) Resolutions with AI Start 2023 off right with a new approach to customer service. If you’d like to resolve issues faster, empower your teams, and do more with less, technology can help. Customers expect help with issues in their first interaction with you, regardless of channel. Unfortunately, most service organizations operate […]
ChatGPT and the Future of AI for Customer Service
ChatGPT and the Future of AI for Customer Service Do you want to empower your customer and field service teams to resolve issues more effectively in 2023? 2023 may be “the year of AI” with recent buzz around ChatGPT, an AI tool capturing the public imagination that generates human-like responses to complex inquiries. We asked […]