ChatGPT and the Future of AI for Customer Service
ChatGPT and the Future of AI for Customer Service Do you want to empower your customer and field service teams to resolve issues more effectively in 2023? 2023 may be “the year of AI” with recent buzz around ChatGPT, an AI tool capturing the public imagination that generates human-like responses to complex inquiries. We asked […]
Neuron7’s 3 Steps to AI Data Maturity
Neuron7’s 3 Steps to Service AI Many service leaders understand the potential for AI to resolve issues faster, empower teams, and improve service efficiency, but worry their data is not “AI-ready”. Data is messy. Service data is stored in various systems, with inconsistencies and combinations of structured and unstructured data. Many companies fear that AI […]
How Knowledge Bases and Search Have Failed Customer Service
How Knowledge Bases and Search Have Failed Customer Service Many service organizations rely on knowledge base articles to troubleshoot product issues, especially if they support highly technical or complex products with various error codes, flags, and malfunctions. A call center agent may identify a common issue as a good candidate for a knowledge base article […]
Top AI Use Cases for Customer Service
Top AI Use Cases for Service Customer service leaders need to improve key metrics, while products are becoming more complex, the information needed to support them is spread across organizations, and talent is hard to find (and retain). Artificial intelligence (AI) and Natural Language Processing (NLP) can help, with the ability to analyze vast amounts […]
Cure Your AI Hangover with Neuron7
Cure Your AI Hangover with Neuron7 Burned by AI? Many so-called AI solutions are actually rules engines AI works by analyzing vast amounts of data using algorithms to identify patterns and generate insights. AI continually learns and is good at identifying causes and next steps. AI is NOT a set of static rules. Many “AI” […]