How Knowledge Bases and Search Have Failed Customer Service
How Knowledge Bases and Search Have Failed Customer Service Many service organizations rely on knowledge base articles to troubleshoot product issues, especially if they support highly technical or complex products with various error codes, flags, and malfunctions. A call center agent may identify a common issue as a good candidate for a knowledge base article […]
Top AI Use Cases for Customer Service
Top AI Use Cases for Service Customer service leaders need to improve key metrics, while products are becoming more complex, the information needed to support them is spread across organizations, and talent is hard to find (and retain). Artificial intelligence (AI) and Natural Language Processing (NLP) can help, with the ability to analyze vast amounts […]
Cure Your AI Hangover with Neuron7
Cure Your AI Hangover with Neuron7 Burned by AI? Many so-called AI solutions are actually rules engines AI works by analyzing vast amounts of data using algorithms to identify patterns and generate insights. AI continually learns and is good at identifying causes and next steps. AI is NOT a set of static rules. Many “AI” […]
Neuron7 Series A Funding..A Look Back, and a Look Ahead
Announcing $10M Series A funding, new team members, new customer service AI innovations, and new customers.
Why IoT & Machine Data Alone, are Not Enough for Service Intelligence
The Role of IoT and Machine Data in Service Intelligence Device and Machine Data Helps You Make Accurate Predictions With more and more data available from IoT devices and equipment assets, service leaders can now pinpoint the source of an error as soon as it occurs, identify co-occurring errors, and predict the top 3 next […]